5% direct booking discount

Highly recommended


Did you enjoy your stay? Where can we improve?

You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.

Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.

We would like to make good things even better for you and improve on what is not good enough yet.

With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.

You can rely on honesty and appreciation

Authentic and honest reviews are very important to us. Review sites such HolidayCheck are very conscientious in controlling all guest reviews. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.

We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.


Please read our reviews or comment on your stay at the relexa hotels

Click here to go to relexa hotel reviews

 

 

 

Das schätzen unsere Gäste an uns

Your relexa Team, Your hosts at the Relexa Hotel Ratingen

„Welcome at your business hotel! We look forward to your stay.“

"Wir freuen uns über 95% Weiterempfehlung durch unsere Hotelgäste."


What our guests have said

Dagmar M. (16.01.2023)
Room and bathroom clean, toilet not. The toilet brush swam in an indefinable broth. Reception often vacant, but the staff are all very friendly. Tiny TV set, picture very dark, not even with effort to improve. bed clean and comfortable. Max. 12 minutes on foot to the S Bahn Ratingen Ost. No gastronomy near the hotel.
Mario Arh (15.12.2022)
Rocked hotel. Constant flickering in the meeting room. Only one person at reception although it should be known that several people come at the same time. Rooms also very old and worn. Too expensive for what is offered.
Simone Liem (12.12.2022)
Classic business hotel furnished in a correspondingly simple style. Very good value for money. Located within walking distance to the city center. Inexpensive underground car park directly at the house.
Reza Shaddel (11.12.2022)
Lack of hygiene, poor service. ok Breakfast…
Video User (07.12.2022)
Central location in Ratinger City. Parking garage available
F. Seid (06.12.2022)
Nice modern and relaxing hotel. Friendly staff and good parking too
Veedel CGN (04.12.2022)
Cheap hotel in Ratingen. Friendly staff. Getting a bit old. Rooms are okay in size. You get everything that is important. Beds okay too. Bathroom with shower ok, but some problems with the drain in the sink. But that can also be bad luck with a room, it doesn't have to affect the whole hotel. Parking was great too. Unfortunately, there is no possibility to charge electric vehicles. At the fair price, however, not a must-have.
olaf schmidt (28.11.2022)
The hotel is very old. Especially the rooms are very worn and in need of renovation. The service in the restaurant needs to be improved. The food is good. From my point of view not 4 stars.
Pietro Santangelo (24.11.2022)
Nice hotel. Nice room. Very good service. Center nearby. 👍
Victor Peinado (09.11.2022)
The hotel is quite good, rooms are clean and not very old, although they do not look modern at all. The breakfast, standard but good, did not lack anything that is usual for a continental breakfast. The worst is the area, that you are in a city that has nothing special.
Jenny Schipper (29.10.2022)
We have a room on the deluxe floor. The room is spacious and well equipped. The breakfast buffet had a very large selection that was constantly refilled. There are parking spaces in front of the hotel or in the underground car park, costs €8 per day. The staff at the hotel are all very friendly. Opposite there is an Aldi, Rossmann and a pharmacy. The old town can be reached on foot in 5-10 minutes. This invites you to stroll with great houses and shops. There are many different ways to eat out. We felt completely comfortable and would love to come back
Frank Von Schwedler Grosshanten (28.10.2022)
Lost our reservation supposedly I booked at the sister hotel. Which can't be because I specifically said when I made the reservation in the calor area. And I know where that is, I learned it once. Thank you for this, my father has only turned 80 and we have to drive home again in the evening.
Javier O. (24.10.2022)
The hotel is ok. Good breakfast and good facilities. The pillow is too weak and the shower too small.
Lydia Richter (23.10.2022)
Clean and friendly, we would have imagined a little more in terms of value for money - e.g. coffee options for breakfast such as cappuccino, still quite a lot of individual packaging and thus potential for more sustainability
has ib (03.10.2022)
The rooms are very well insulated against noise. You really don't hear anything from the street and the other guests (when the window is closed). The breakfast buffet is more than adequate and the staff is friendly and courteous.
Michael Heckhuis (02.10.2022)
Stranded here unplanned in the middle of the night after a car breakdown. But dear Mrs. Kes...not only gave us her private charger, but also kept the bar open for us so that we didn't have to let the breakdown end so badly. Great service and everyone is very friendly. If the next breakdown comes, then please near this hotel ;-)
Claudia Gümmer (27.08.2022)
Good hotel in middle Ratingen. Cheap. Very clean rooms. Very friendly staff. Terrace for lunch or a drink. Hearty breakfast. Parking in the basement
Ralph Pogontke (21.08.2022)
A normal well located hotel. Shops opposite, public transport in principle almost in front of the door. For those with a car like me there is underground parking 8 euros per day. There is another across the street in the mall. Lobby makes a reasonable impression, breakfast is good and more than enough, everything you need. The rooms are ok, a bit "old-fashioned" like most hotels in the region and there are small flaws but still really good. Unbeatable is and remains the price/performance ratio and the hotel is really recommendable.
chienyi liao (12.08.2022)
The service staff was very kind, we booked a room very late and when we arrived, she recognized us right away. She said she was getting our booking documents ready and we arrived. She is a very talkative and kind and lovable girl, and the good service eliminates our fatigue. Room: Plenty of space and comfortable bedding. There is a desk and it is very convenient to use a laptop. There is no air conditioner, but it will still be cold to sleep with the window open at night. In Germany, in summer, the temperature difference between day and night is quite large, and it is often lower than 20 degrees at night. No kettle and no coffee or tea bags. There is a refrigerator, and there is a supermarket opposite where you can buy drinks and come back with ice. There is a safe, but we don't use it. Bathroom: The marble walls are high-grade, large, bright, clean and comfortable. There are two-in-one shampoo and body wash; high-quality towels and bath towels. Magnifying glass and hair dryer are available. The shower room is very small, and the switch is often touched when taking a bath; and the place for placing personal bath products is too small; the drain hole cover of the shower room must be lifted, otherwise the water will drain slowly. In the photo, you can see that the room has a bathtub, but unfortunately it was not assigned to a room with a bathtub. public Utilities: The aisles are large, and dragging luggage is not crowded. It is a pity that the free gym and spa cannot be used because the epidemic has not been completely lifted. Renting a 4-star hotel for less than 55 euros a night is very good value, thanks to Google Maps for collecting all platform prices.
Karin Schubert (07.08.2022)
Hotel well located. Rooms are spacious with good facilities. Great service and the breakfast is very good. Very attentive staff. To recommend. I look forward to my next visit.
RODRIGO FOFANA (06.08.2022)
Own
Erwelle HesseBub (05.08.2022)
Everything is actually quite good, but if you take a closer look, it's a bit worn. In addition, the sports and wellness area has been completely closed since Corona and will apparently not be reopened.
Marco Schirmer (04.08.2022)
The relexa has been a standard hotel in our company for years. However, the years have not left the hotel untouched. The rooms could do with a refresh, but they are very clean. Apparently there is air conditioning only on the deluxe floor. But the rooms are quite large. Many more modern hotels simply radiate more charm. I think I have to look for something else in Ratingen. Unfortunately, the bar was closed and there was a small selection of drinks at the reception. Something has to be done, because the future of the hotel is not rosy.
Andre Pieck (02.08.2022)
As every year great Great service and nice staff
Björn Benkhoff (24.07.2022)
To be honest... Hotel booked in advance through tour operators. If arriving on 23.07. I was told there was no wellness area anymore. Then the bistro was closed. There was information that you could visit a brewery, but this was also closed. There is also no air conditioning. The highlight was that they asked for a parking fee at checkout, even though my booking confirmation included parking. This hotel needs a star review very urgently.
Thomas Groß (17.07.2022)
We were very satisfied friendly and courteous team from the hotel. The room was okay, the breakfast buffet was rich and tasted good. Nice service at breakfast. We'd love to come back
Maciej Zaborowski (15.07.2022)
Very nice, cleanly, great breakfasts. I recommend👍
Cornelia Röder (15.07.2022)
Totally customer friendly. Great reception. We'll book again.
jan van der sloot (09.07.2022)
Nice hotel with good breakfast
Luke Nortje (06.07.2022)
Good Quality hotel. Very nice buffet breakfast and fantastic food at the restaurant for dinner. Short walk to centre of Ratigen and train/bus station. The rooms were very clean and relatively spacious. Enjoyed my stay.
Fabian Struckmeyer (24.06.2022)
Rooms are a bit old (at least that's how it was on the deluxe floor) and the entire hotel is no longer the newest. But overall clean and tidy. Plus is definitely the underground car park, just below the hotel. The reception was friendly and uncomplicated, just like the check out. Bar is probably no longer open in the evening from 10 p.m. (wasn't that important to me). There was a bottle of water in the room. The location is good and you can get from A to B quickly and if you forgot your toothpaste there is a drugstore on the other side.
KS BO (19.06.2022)
A "Relexa" with closed spa and sports area. Closed until further notice and according to the reception it will remain closed because the hotel has no money for maintenance and repairs.
Uberkinger Dojo (16.06.2022)
Nice and clean hotel, bright and chic reception with lots of glass. Good service for the price of the room, including a 24-hour reception. The standard double room is clean and functional. The internet works fine. There are not enough sockets. The windows can be opened wide and wide. Beds are comfortable and you can sleep peacefully and well. I would be happy to recommend. Ratingen is a rather unspectacular place for me. That speaks neither for nor against the hotel.
Miri Kelly (13.06.2022)
Dear hotel team, I paid for a one week booking with you to have a nice holiday. I kindly asked Mrs. Nolle to help me further because I had problems with the WiFi and asked her to look for a solution with me, I tried to talk to her in a friendly way several times and then to help me further, she was very happy reacted hatefully and derogatory. I asked if another colleague would come to help me today, but she said no and didn't help me. That wasn't very customer-oriented and unfortunately gave me a bad image of your hotel. Luckily I then asked her other staff at reception about the same problem. Mr. Algün helped me very quickly and found a solution without any problems. Thanks a lot for this ! I hate to leave complaints, I want to be constructive and I hope they will take care of the behavior of some of their staff. This means that other customers are also very satisfied with their service. I look forward to a quick reply.
Sabine (12.06.2022)
We arrived on Friday and there was no food, coffee or other drinks in the restaurant. Fortunately, the hotel is centrally located so that you can take care of yourself. Find an Aldi is within walking distance. Since we flew on vacation, we had booked the "sleep, park & ​​fly" tariff. The transfers to the airport and back to the hotel went well. We were only given a cup of coffee the night before going to the airport. There was no croissant that actually belonged to it.
László kamarás (11.06.2022)
Ok!
Irene Mo (06.06.2022)
enough questions after.. 🤷‍♀️
Gwen (05.06.2022)
My father stayed here in May 2022 with a larger group. He was very impressed with the hotel's good service. The service staff always tried to take care of him and his group. You can recommend this hotel at any time. Thank you for a nice time.
Ivan Robertson (03.06.2022)
Nice hotel, but just not enough for 5 stars.
Ivan Robertson (28.05.2022)
Nice hotel, location is good ( Aldi Sud across the street ), very neat and spacious rooms.
Meli (16.05.2022)
The hotel was unfortunately not very satisfactory and getting old. The spa is still closed - I suspect wanting to save money. Unfortunately, some of the rooms smelled like drains and some of the staff were annoyed. They are not very committed, only the young gentleman was very helpful. The breakfast is really good though. I would not book the hotel again.
Christina Kroesen (07.05.2022)
We booked the hotel because of the spa area. It was closed...according to Website is operational. The TV didn't work either. Not that you need these things to have a good time, but we were disappointed!
Manfred Keil (07.05.2022)
A little belated complaint here about the visit to the bar in your hotel on April 30th. It was planned that we could have a drink in your hotel bar after a concert by the singer Claudia Jung. We were completely ignored by the bar staff upon our arrival. After we had to pick up the drinks menu at the bar ourselves, we were told after ordering that various drinks were no longer served and that you had to pick up the remaining drinks at the bar yourself. Such unfriendly behavior made us leave the bar immediately. We will never enter this again in the future.
Kai Pankrath (03.05.2022)
The hotel is already pretty rocked. Sink dripped. Breakfast buffet in the semi-dark. A modernization is necessary here.
Peter Oster (01.05.2022)
Yesterday evening we went to the "Bar" of the Relexa as a group of about 20 people after attending a concert by Claudia Jung. When we entered the bar, some guests were already sitting there. When we entered the bar and asked which seats were available, we had the feeling that the blond, unfriendly "receptionist" was easily overwhelmed. You could literally feel that she felt slightly disturbed. After waiting in vain for 20 minutes to be served at our assigned only table for 6 people, full of anticipation for a fun evening, we had to go to the bar ourselves, where "Madame" graciously, but only after a special request, because she our customer initially ignored, took the order. The menu included cocktails, 3 of which were ordered, among other things "There are no cocktails and if you want something different, you must get that at your table! Actually served we left the hospitable house. When we complained, the blond, slight, unfriendly and rather loud waitress had to add: "Oh, because there are no cocktails, go now!" That's how you alienate customers; We really felt like having a great evening and were "served" in the wrong sense of the word. On the part of Relexa, one should consider whether such a staff belongs in a hotel bar.... That damages the reputation, in bad times anyway, and reduces the turnover, because we will never enter this hotel again.....
Edwin Popp (20.04.2022)
Unfortunately, the wellness area is still closed. As an alternative, there are no rooms with bathtubs. The room was classic old and unappealing. 7km further in Mettmann I found a far more appealing hotel with a huge and above all open wellness area.
Sascha Grießmann (10.04.2022)
Unfortunately it is beyond me how this hotel got 4 stars. I booked a deluxe room, but not all of the promised benefits were kept: there was a minibar, but it was empty. Unfortunately, the heating could not be regulated at all, not even after the technician had looked at the problem. WLAN use was rather bad than quite possible (Telekom hotspot). I was downgraded to a superior room due to the heating not working. No air conditioning (which doesn't bother us in winter either), the minibar was locked and the heating control only worked to a limited extent. However, out of the three days, I was charged 2 for the deluxe room and 1 day for the superior room. It couldn't be any other way, was the statement from the receptionist. The rooms were reasonably clean, didn't want to examine it more closely now. The breakfast buffet was extensive and fresh. However, the buffet area is quite dark. I would not check in there again.
Petra Loecher (18.12.2021)
Very clean hotel. Corona measures are strictly implemented. Sheets and towels were only taken out for one person. You had to get the second set out of the closet yourself. The friendliness of the staff was very different. Breakfast was ok. Price performance ratio is ok.
Stefan Chowanietz (22.11.2021)
Too remote for my taste. No special offers in terms of restaurants or similar in the vicinity.
Jörg Dittmann (07.11.2021)
Really good overnight stay
Uwe (25.10.2021)
Perfect for park sleep and fly. Underground car park. Stay comfortably, taxi to the airport and back included in the package. Always works great. Downtown Ratingen is just a few minutes walk for dining.
Heinz Maurer (16.10.2021)
Breakfast miserable
Thomas Wenner (03.10.2021)
Central location
Jimmy Rogalski (19.09.2021)
So overall I'm unsatisfied. The second star is only for Ergo, who did a seminar here! problems: The hotel is untidy and dirty. The downstairs toilets are locked and the disabled toilet has housed a horde of mayflies. There wasn't much choice at lunch and vegetarians had to be content with plain rice. The sauce was over salted and the rest of the menu was probably reheated too. Good to the room: First of all nice and tidy furnished but: The blanket and pillow were way too thin for a warm sleep. The window and the door to the next room were only moderately sealed, so you didn't have peace from the street noise and you could follow the conversation of the room neighbors if you wanted. The water in the shower only went intermittently then only cold and then again 5 minutes not at all. The light in the room and in the toilet is clearly aimed at only one half of the room, the other one is in the dark. Other hotel residents also complained about the same issues the next day. The breakfast was not very tasty, the croissant was a few days old, the yoghurt too and the cold cuts were probably already in the fridge. This Relexa hotel definitely disappointed me a lot and I would like to ask for the 100€ back for the night!
sebastian kugelmeier (16.09.2021)
Unfortunately, the hotel is not recommended. It was very warm in the room, unfortunately the temperature could not be regulated. Even after we tilted the window all evening, it was still warm at night. In addition, the toilet flush was defective, so that water ran continuously. Several outlets didn't work either. In addition, the mattress was very uncomfortable. At breakfast everyone was given the same tray with different dishes and a small orange juice. My wife asked for a water, whereupon she was told that each guest only gets one cold drink.
Harry (21.07.2021)
Cozy hotel, nice service.
Matthias (05.07.2021)
They rebooked my stay to a hotel at the airport without giving any reason. Very unfriendly telephone customer service.
Viktor Kuznyetsov (22.06.2021)
Good hotel. Clean rooms, relatively new renovation. A bit hot due to poor air conditioning. AIR CONDITIONERS are available only in rooms on the 4th floor!!! Big pillows and too thick duvets for summer.
Dirk Gabriel (10.06.2021)
To an all-day seminar on site, good, tasty lunch, delicious coffee with small snacks and delicacies during the breaks. The staff is very friendly, the area makes a clean impression. Seminar room unfortunately difficult to air-condition, uncomfortably flickering light bulbs and chairs that could be improved.
Bettina Dagli (13.05.2021)
Pleasant hotel friendly staff
M. HR. (02.10.2020)
Warm shower non-existent. Just a little trickle. Service rather average.
Sven Büttner (20.09.2020)
2018: A quiet and inexpensive hotel near the center and the S-Bahn. Very friendly and helpful staff. Unfortunately the minibar was broken, the underfloor heating was not warm and the window facing the street did not close properly, so it was quite noisy in the room. The maid kindly opened the window for us so it was really cold in the room - stupid if the heating didn't work 2020: Nice and helpful receptionist, served Corona breakfast tray plentiful and with good products. Shower door downstairs scruffy, shower head loose, power failure in the bathroom, room telephone broken, mini bar broken. I have been here 7-8 times over the years, unfortunately the shortcomings are gradually increasing. Today free-running psychosemiar in the courtyard around the cars with a marginal distance! I was afraid to find my vehicle damaged. Why is it not possible to find a suitable room with the patient?
NIB (06.09.2020)
Super chic hotel, flooded with light and bright. Friendly staff and great value for money! Nice terrace.
Carsten Reiter (31.01.2023)
First class business hotel